Why do you need the Call Center module

To handle more requests
from clients

To efficiently distribute
calls between employees

To see the whole picture of
communication between employees
and clients

Smart rules for distributing incoming calls

You choose the most convenient option for receiving calls, considering the specifics of your business:

• Distribution of calls to a group of operators

• Alternate distribution

• Random distribution

• Distribution to the operator with the least number of incoming calls

• Distribution to the operator whose line is free longer than others

• Distribution by priority/level of competence of operators

• If all operators are busy, the call is queued

Operator's statuses

"Active", "Inactive", "Break", etc. They inform you about the operator's readiness to receive calls right now. You also have access to reports on the duration of the operator's stay in each status.

Analytics and reports

You see the whole picture of call handling with ready-made reports on employee productivity and operator workload during the day.

The "Supervisor" feature

It will help to adapt new employees to the line. Experienced colleagues will be able to quietly join the conversation, support and, if necessary, guide the conversation in the right direction.

Real-time monitoring of queues

You see the queue of incoming calls and how long clients have been waiting for an answer. In addition, information about the workload of operators and their statuses is displayed.